Helping leaders Engage, Excite, and Enable individuals and teams to achieve transformative results.
From Local to International,
Entrepreneur to Global 100 -
and back again!
Nothing about a professional life spanning 40+ years, five continents, and four multi-million dollar merger/acquisitions has been predictable or standard. This diversity of experience provides both breadth and depth of perspective in operations, technology, and strategy whether your operations are in-house, outsourced, or in transition.
Chris Kinsey, Principal
MBA IT Management, MS Leadership & Management, M.Ed.
Interim Executive
Pinch hitter in C-Suite or other senior leadership roles onsite or remote.
Experience in business acquisitions, transitions, and divestitures.
CEO of a tech start-up in the automated software quality space.
Served multiple COO/CIO equivalent roles at Citi and IBM in technology and business process outsourcing.
Average P&L responsibility of $75 million.
Global P&L responsibility to $300 million.
Complex Program Remediation
It is unfortunately common for initiatives that looked good in pro forma financials to experience stress in delivery. Prompt, pragmatic, pointed intervention in these situations can turn things around, or terminate the bleeding to stop accruing damage.
"They tried real hard" is an epitaph, not an endorsement.
Whether in house or outsourced, developing and managing a commitment to quality service delivery is key to achieving transformative results.
Strategy
"We've been doing it this way successfully for years." Are your competitors more successful doing it some other way? Have you looked at optimization? What is the P&L on tradition?
Developing end state goals without the encumbrance of current state constraints permits development of clear strategic initiatives.
See our "SELF HELP" blog for more insight on this process.
Assessment & Development
Identifying team dynamics and individual needs leads to repeatable success-prone outcomes. This is especially important when getting in-house teams to work effectively with vendor teams in outsourced functions.
Governance
"Magic Happens" is not the most common experience after the signing of an outsourcing contract. We have decades of front line experience in technology and business process outsourcing.
This hard-won expertise can help avoid pitfalls during the contracting process or repair omissions in execution on either side of the equation.